Frequently Asked Questions

We generally ship using UPS, FedEx or DHL.

In-stock items have a maximum handling time of one business day before dispatch. Handling time is separate from carrier transit time; delivery timing depends on the destination, carrier and shipping option.

Products explicitly marked as preorders may be ordered through our website. Preorder shipping charges may be higher than shipping charges for in-stock products. The one-business-day handling time for in-stock items does not apply to preorders. Please contact sales@proaim.be for preorder handling and delivery information before ordering.

Customer has to enter the address along with country and zip or postal code on “Information” page and click on “Continue to Shipping” for calculating the actual shipping cost based on your shipping destination and the weight/dimensions of the items in your order.

Delivery period depends upon the destination and the shipping option you have selected for. Regarding your delivery period concern, you can always contact us via email prior to making a purchase and proper information will be provided on case to case basis. We ship through Fedex, UPS & DHL couriers are very reliable & fast.

In-stock items have a maximum handling time of one business day before dispatch. Handling time is separate from carrier transit time; delivery timing depends on the destination, carrier and shipping option. It is the responsibility of the customer to read all the terms and conditions before placing an order. Deliveries may be delayed if we do not have the correct contact details for you. We ship with Fedex, UPS or DHL, if your address is in a remote location as specified by Fedex, UPS or DHL, there can be delays. For critical shipping needs, please contact us before placing the order.

Switzerland and Norway: Proaim does not collect import duties or import taxes. Customers pay these charges upon delivery. They are not included in the amount collected by Proaim.

Note: A signature may be required upon delivery.

Proaim delivers to the following countries:
North America : Panama, Guatemala, Canada,Costa Rica, Mexico, Trinidad and Tobago, Columbia, Puerto Rico
Europe : Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Asia : Armenia, Azerbaijan Republic, Bahrain, Brunei Darussalam, Georgia, Indonesia, Israel, Japan, Jordan, Kazakhstan, Korea South, Lebanon, Malaysia, Maldives, Nepal, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Kyrgyzstan
Oceania :Australia, New Zealand
South America : Argentina, Bolivia, Chile, Colombia, Ecuador, Paraguay, Peru
Africa : Algeria, Uganda, Botswana, Egypt, Ethiopia, Ghana, Kenya, Mauritius, Morocco, Namibia, Nigeria, Reunion, South Africa, Tanzania, Tunisia, Zambia, Zimbabwe

Products marked as sold out cannot be ordered. Products explicitly marked as preorders may be ordered through our website. Preorders have separate handling arrangements and may have higher shipping charges than in-stock products. Please contact sales@proaim.be for help with product availability or preorder details.

Proaim does not provide any option to pick the order from our store. Customers can buy the products directly from our website.

We have normal business hours from 9am-6pm Monday to Saturday. Any query or any information and orders received on Saturdays & Sundays are responded on following business day.

Yes. Anyone can shop at Proaim.

Click here to visit our contact page which includes a detailed contact. Most customer's questions can be answered instantly by browsing this F.A.Q. so be sure to give it a good look!

For deliveries within the 27 countries of the European Union, the United Kingdom, Switzerland and Norway, you can request an eligible return for any reason within 30 days of delivery for a full refund or replacement. Proaim pays return shipping for any return reason within these countries, provided we receive your eligible return request within 30 days of delivery. Refunds on returned items will be issued in the same payment form as selected at the time of purchase. We can only process returns for items purchased from Proaim. Change-of-mind returns must be sent back in their original packaging.

To request a return, email sales@proaim.be. For eligible returns under this policy, we email you a downloadable return shipping label.

For deliveries outside the European Union, the United Kingdom, Switzerland and Norway, please contact sales@proaim.be before ordering or requesting a return to confirm the applicable return terms.

For an eligible returned item, we issue the refund to the original payment method one business day after the item is received at our warehouse. This is the time when Proaim issues the refund, not a promise that the refund will appear in your bank or payment account that day. Your bank or payment provider determines when it is posted to your account.

Conditions:

Returns are subjected to following conditions.

• 
  Opened or lightly tested items are accepted if they are complete and in original condition, in their original box, with all packing material, manuals and accessories.
• 
  Proaim is not responsible for any incidental damage resulting from the sale or use of any article purchased with us. We are responsible for the monetary value of the purchased item only.

Proaim will always stand by its products. We devote a great deal to the quality and manufacturing methods so that customers feel satisfied with the products purchased from us. However, on rare occasions, a product can have a defect that was undetected by us or that becomes apparent during use, customer can contact for further assistance. Apart from this, We offer a 1-year warranty from the date of purchase against any manufacturing defects for all our products. But in reality we are here to support you for as long as it takes. If you face any issues beyond the warranty period, we promise our utmost support and care until you use the product.

To exchange an item, customer has to follow the same steps as detailed in “ return policy”. Customer will have to inform us regarding exchange.. As soon as we receive your returned item, a new item will be dispatched to you. For deliveries within the European Union, the United Kingdom, Switzerland and Norway, Proaim pays return shipping for any return reason, provided we receive your eligible return request within 30 days of delivery.
Please allow 3-4 business days to process your exchange once the returned item has been received by us.

For deliveries within the European Union, the United Kingdom, Switzerland and Norway, eligible returns and exchanges are covered by our 30-day return policy. For deliveries outside the European Union, the United Kingdom, Switzerland and Norway, please contact sales@proaim.be before ordering or requesting a return to confirm the applicable return terms.

Every shipment undergoes proper checking & verification so that nothing should go missing. But if in rarest case, it happens, we immediately ship the missed out item.

If your shipment arrives damaged, please notify us as soon as possible, preferably within 7 days of delivery, so we can assist you. This notification request does not reduce any applicable return window or your statutory rights. For deliveries within the European Union, the United Kingdom, Switzerland and Norway, Proaim pays return shipping for any return reason, provided we receive your eligible return request within 30 days of delivery. For deliveries outside the European Union, the United Kingdom, Switzerland and Norway, please contact sales@proaim.be before ordering or requesting a return to confirm the applicable return terms.